Return & Refund Policy

Overview

Raviver accepts returns and issues refunds only when an item arrives damaged, defective or different from what you ordered. We do not accept returns for any other reason.

Every piece is inspected and carefully packed before it leaves us. If something still goes wrong, we will put it right with a replacement or a refund.

What we accept

We accept a return when the item:

  • arrived broken, scratched, tarnished or otherwise damaged in transit
  • has a manufacturing defect, such as a faulty clasp, a loose pearl or stone, or a broken chain
  • is not the item, colour or size shown on your order confirmation

The item must be unworn and sent back in its original packaging.

What we do not accept

We cannot accept returns or give refunds for:

  • change of mind, or an item that is no longer wanted
  • a size, length or colour you chose that turned out not to suit you
  • small variations in pearls and natural materials, which differ in shape, tone and lustre from piece to piece
  • slight colour differences between product photos and the item, caused by lighting or screen settings
  • damage from wear, accidents, water, perfume, cosmetics, chemicals or improper storage
  • items that have been worn, altered, resized or repaired by anyone else
  • damage reported after the reporting window below

Sale and discounted items follow the same rules: they are returnable only if damaged, defective or incorrect.

How to report a problem

Contact us within 7 days of delivery. Please inspect your order as soon as it arrives.

  1. Email contact@raviver.store with your order number.
  2. Describe the problem in a sentence or two.
  3. Attach clear photos of the damage or defect, the whole item, and the packaging with its shipping label.
  4. Keep the item and all packaging until we reply. Please do not send anything back before we confirm.

We reply within 2 business days. If we need the item back, we will send you return instructions. Returns sent without our confirmation cannot be accepted.

Replacements and refunds

Once we approve your claim, you choose a replacement or a full refund. If the item is out of stock or one of a kind, we refund you.

  • Refund amount: the full price you paid for the item, plus the original shipping cost if the whole order is affected.
  • Refund method: the original payment method. We cannot refund to a different card or account.
  • Timing: we issue the refund within 5 business days of approval, or of receiving the returned item if we asked for it back. Your bank may take up to 10 more business days to show it.
  • Return shipping: free for you. We cover the cost of returning any item we approve as damaged, defective or incorrect.

If a returned item shows signs of wear or damage that did not exist at delivery, we may decline the claim and send the item back to you.

Cancellations and lost parcels

You can cancel an order for a full refund until it ships. Email us as soon as possible, as most orders are dispatched quickly. Once an order has shipped, it cannot be cancelled.

If tracking shows no movement for 14 days, or your parcel is marked delivered but has not arrived, contact us. We will investigate with the carrier and resend or refund the order if it is confirmed lost.

This policy does not limit any rights you have under the consumer protection laws of your country of residence. Where those laws give you rights that cannot be excluded, such as a statutory withdrawal period or a legal guarantee for faulty goods, those rights apply in addition to this policy.

Contact

Questions about a return or refund: contact@raviver.store