Politique d’expédition
Order processing
We prepare and dispatch orders from Geneva, Switzerland, within [2–4] business days of payment. Orders placed on weekends or Swiss public holidays are processed on the next business day.
You receive an order confirmation by email straight after checkout, and a second email with tracking details when your parcel ships. During sales and holiday periods, processing can take a few days longer.
Delivery times and costs
All orders ship from Geneva, Switzerland, to the countries listed at checkout. Delivery times are estimates counted from dispatch, not guarantees.
|
Destination |
Estimated delivery (business days) |
Shipping cost |
Customs charges |
|---|---|---|---|
|
Switzerland and Liechtenstein |
4-7 |
0 |
None |
|
European Union |
4-10 |
0 |
May apply |
|
United Kingdom |
5-14 |
0 |
May apply |
|
United States and Canada |
5-20 |
15 |
May apply |
|
Rest of world |
5-20 |
20 |
May apply |
Orders over [amount] ship free. The exact shipping cost for your order is shown at checkout before you pay.
Tracking your order
Every order ships with tracking. The tracking link is in your shipping confirmation email and can take 24–48 hours to show the first update.
If you have not received a shipping email within 5 business days of ordering, check your spam folder, then email us with your order number.
Customs, duties and taxes
Orders delivered within Switzerland and Liechtenstein have no customs charges. Every other order is an international shipment from Switzerland and passes through customs. This includes orders to European Union countries, because Switzerland is not part of the EU customs area.
The destination country may charge customs duties, import VAT or handling fees. These charges are set by your local authorities and are your responsibility, unless checkout states they are included. The carrier usually collects them before or at delivery.
We cannot predict these charges or mark an order as a gift or at a lower value. Customs checks can delay delivery beyond the estimates above.
Address problems and failed delivery
Please check your delivery address before you pay. We can correct an address only until the order ships, so email us straight away if you spot a mistake.
If a parcel comes back to us because of a wrong address, non-collection or unpaid duties, we refund the item price less the shipping costs we paid. We can resend it instead if you cover the new shipping cost.
We do not ship to PO boxes or parcel lockers where the carrier does not support them.
Lost, delayed or damaged parcels
- Delayed or lost: if tracking shows no movement for 14 days, or a parcel is marked delivered but has not arrived, contact us. We will investigate with the carrier and resend or refund the order if it is confirmed lost.
- Damaged on arrival: report it within 7 days of delivery with photos, as described in our Return & Refund Policy.
Contact
Questions about your delivery: contact@raviver.store. Please include your order number.